FAQs

What hours are Cyclone open?

Cyclone is open 24 hours a day 365 days a year. The car department is a 24hour operation. The courier department opens between 07.30 and 20.30. The accounts department opens between 09.00 and 17.00. The car department is more than happy to take courier bookings outside of the courier opening hours.

How quickly can I set up an account?

Our accounts office is open between 0930 and 1800. We can email an application form and once it is returned and a credit check has been done we will call you straight back with an account number.

Can I protect my account with a password?

Yes. This is becoming an increasingly popular request. Contact our Client Services department.

How does Cyclone deal with queries?

We have a dedicated helpdesk which deals with all queries complex or otherwise. Queries are taken and fully investigated to better understand any area which can be improved upon. All queries will be responded to within 24hrs and resolved within 48hrs.
We will always endeavour to resolve queries to the complete satisfaction of our clients.

Do I have to open an account?

Not necessarily. We can also take bookings by credit card.

Can Cyclone provide co-ordinators?

When a client has an especially busy schedule, for example a television company doing a shoot, for a nominal fee Cyclone is happy to provide a member of our staff at the event for your staff to liaise with. This is a very popular extra service and can help reduce the costs (and stress!) of an event. This can be arranged through your account manager.

How is waiting time charged?

Cyclone charge waiting time after the first 10mins. If you keep a car waiting for less than 10mins you will not be charged any waiting time. After 10mins has elapsed waiting time is charged in increments of 5 minutes.

How does Cyclone invoice?

We can invoice weekly fortnightly or monthly. We can break down invoices as required (department, passenger etc) or tailor a system to your individual requirements. We are also happy to supply daily,/weekly reports giving breakdowns of spend whenever asked for.

What if I have a question not dealt with here?

Your account manager will be more than happy to answer any questions you may have. If you have a query no matter how small, please feel free to call our general office number of 0845 456 1888 where a friendly member of our team will be more than happy to have your query dealt with.

If you have a query no matter how small, please feel free to call our general office number of 0845 456 1888 where a friendly member of our team will be more than happy to have your query dealt with.