1. How would you rate our overall quality of response when telephoning us?
2. How would you describe the speed of our pick up times?
3. How friendly are our:
A. Call Centre Operators
B. Couriers?(pushbike/motorbike riders & van drivers)
C. Passenger car drivers?
4. How would you describe the appearance of our:
A. Couriers?(pushbike/motorbike riders & van drivers)
B. Passenger car drivers?
5. How often are you unable to book the vehicle you require because of
the delay times quoted?
6. If you encountered any problems with your booking how would you rate
efforts in rectifying the problem?
7. How would you rate the overall service in comparison to our
8. How would you rate our overall level of service offered by Cyclone ?
9. Is there any particular member of Cyclone team, who you feel is worthy
of special recognition/identification for outstanding/poor service?
10. Would you recommend us to others? If so who?
Do you have any comments or suggestions to improve the service you
receive, or any complaints or grievances however small? (Your comments
would be particularly appreciated in any areas you rated poorly)